These policies apply specifically to Clearinghouse "DOOR DIRECT DROP SHIPPING" items available for shipping by common carriers UPS, USPS, FedEx etc. only.
We pay the return shipping costs if the return is a result of our error (just notify us within 72 hours you received an incorrect or defective item, etc.). The vendors require an attachment photo of incorrect or damaged merchandise shipped in order to send replacements or issue an RMA for returns. (A photo has saved many returns when our customer has the correct piece but assembling it improperly).
You may return most new, unopened items within 30 days of delivery for a full refund; all you need to do is ship the item back to us. All return products have to obtain an RMA # before returning them. Once we determine the reason for the return we will issue you an RMA # with the address to ship the return item. To obtain an RMA # please go to our contact page. Please note, if you return an item, the return shipping costs will be deducted from your total refund amount.
Damaged Orders During Shipping
Our drop ship vendors package all of our products well so they arrive on your doorstep snug, safe, and secure. (Larger LTL shipments may arrive curbside unless other arrangements are specified) We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We're happy to send you replacement parts as soon as possible. (See returns policy above)
When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping and handling fees are non-refundable; please be aware that if you are purchasing a product that has "Free Shipping", our actual shipping costs will be deducted from your return refund. A 20% restocking fee may apply which will be deducted from your return refund should you wish to return your purchase. Buyer will be responsible to return items in original condition within packaging as received and will be responsible for any damage in return transit.
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:
- Gift Certificates
- Personalized Items
- Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Should you need to return an item, please contact with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.