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Currency - All prices are in AUD

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www.clearinghousefurniture.com

Terms

 E-Commerce Store Policies & (Price Hold) Layaway / Policies
 
Local Pick Up, Delivery & Layaway

Clearinghouse Furniture Partners Inc. recommend on line customers visit the location and inspect the items selected before delivery or pick up to assure they meet your expectations. (We cannot guarantee merchandise fabrics, colors, stains and finishes are an exact match to catalogue or web photos).

Limited Warranty Clearinghouse Furniture Partners will repair any workmanship defect for a 30 day period from the date of purchase under conditions of normal usage. Customers are responsible for returning merchandise to the store for repair.

Manufacturers do not guarantee upholstered fabrics for shrinkage, color fastness or wear ability, therefore Clearinghouse Furniture Partners cannot offer guarantees for same.

Layaway Clearinghouse Furniture Partners Inc. provides Free "Price Hold" Layaway accounts to our customers to allow them to guarantee the price of ordered merchandise. No service charges, fees or interest are applied to any active, current Layaways. Once the Price Hold Layaway is created, we guarantee the price of ordered merchandise and do not represent to hold the merchandise. By selecting the layaway option, your credit or debit card account will be debited the amount selected. Layaway payments are required every 30 days to keep your Price Hold Layaway active. Prior to picking up the merchandise, we do request a 2 week minimum notice to help ensure the merchandise is in stock or not back ordered. If your ordered merchandise is in stock, pick up or delivery may be arranged ASAP at your selected location. A ten day refund policy is provided by Clearinghouse Furniture Partners on "in store" initial layaway deposits if customer brings original receipt to the location. All cash refunds over $75.00 that fall into this category will be issued from the home office. All "on line" initial Price Hold Layaway deposit refunds witin 10 days, will be issued from the home office to your debit or credit card that you used to make the original deposit pending refund approval. All inactive layaway price hold orders as well as inactive store credits may be subject to a service charge of ten dollars per month after six months with no payment. Should a manufacturer discontinue an item you have on Price Hold Layaway, your layaway has not expired and payments are current, you may reselect or request a refund in full on that item. Layaway customers may adjust or change their current layaway items at any time by contacting the location manager. You may arrange early pick up or delivery of any "in stock" items you have on layaway if you like and pay your balance at the location or on line. Once again, we do request a minimum of three weeks notice to assure merchandise is in stock. If your items are already in stock, you may pick up immediately. 

Layway time extension Should you require a time extension of your Price Hold Layaway beyond your original selection, contact the Clearinghouse Furniture Partners location of your Layaway. The location manager will review your order. Providing the Price Hold Merchandise has not been discontinued, your Layaway payments are current according to above terms and manufacturers have not increased their price, the manager may be able to extend your Price Hold Layaway an additional 30, 60 or 90 days to accomodate your circumstance.

As/is Policy The following conditions apply to all items marked as/is No returns, no refunds, no exchanges, no warranty.

Deliveries Clearinghouse Furniture Partners can arrange delivery for you with an independent delivery service. We cannot guarantee a specific time or date but will note your request. The delivery service will give an estimated time. Damages resulting from deliveries must be reported within two days (48 hours).

Tie Downs Clearinghouse Furniture Partners Inc is not responsible or liable for damages (resulting from tie downs) to your vehicle or other vehicles or persons. As a courtesy, we will assist you with a tie down of merchandise at your request. 

Discontinued Items Occasionally manufacturers discontinue items beyond our control. We respectfully reserve the right to have expired layaway customers reselect current merchandise. Unexpired layaway customers making regular payments on merchandise that has been discontinued may choose to reselect or receive a refund.

Refunds  No refunds. All sales final. We will accept returns of damaged items for replacement up to 72 hours for store credit only providing merchandise is in original factory packaging. We request reasonable time should replacement merchandise be on backorder.

The above policies allow us to maintain the lowest factory prices for all of our customers, and as always, at all Clearinghouse Furniture Partners subsidiaries and DBA's, we all appreciate your business! 

 

SHIPPING & RETURNS

These policies apply specifically to Clearinghouse "DOOR DIRECT DROP SHIPPING" items available for shipping by common carriers UPS, USPS, FedEx etc. only.

Returns Policy

We pay the return shipping costs if the return is a result of our error (just notify us within 72 hours you received an incorrect or defective item, etc.). The vendors require an attachment photo of incorrect or damaged merchandise shipped in order to send replacements or issue an RMA for returns. (A photo has saved many returns when our customer has the correct piece but assembling it improperly). 

You may return most new, unopened items within 30 days of delivery for a full refund; all you need to do is ship the item back to us. All return products have to obtain an RMA # before returning them. Once we determine the reason for the return we will issue you an RMA # with the address to ship the return item. To obtain an RMA # please go to our contact page. Please note, if you return an item, the return shipping costs will be deducted from your total refund amount. 

Damaged Orders During Shipping

Our drop ship vendors package all of our products well so they arrive on your doorstep snug, safe, and secure. (Larger LTL shipments may arrive curbside unless other arrangements are specified) We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We're happy to send you replacement parts as soon as possible. (See returns policy above)

When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping and handling fees are non-refundable; please be aware that if you are purchasing a product that has "Free Shipping", our actual shipping costs will be deducted from your return refund. A 20% restocking fee may apply which will be deducted from your return refund should you wish to return your purchase. Buyer will be responsible to return items in original condition within packaging as received and will be responsible for any damage in return transit.

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:

  • Gift Certificates
  • Personalized Items
  • Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order)

 You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Should you need to return an item, please contact with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.